Contact information
CONTACT INFORMATION
Last updated: 9 September 2026
We’re here to help with any questions about your order, delivery, products, returns or refunds.
You can contact Sunday Club using the details below.
Customer Support
Trading name: Sunday Club
Seller: Alberto Lopez
Business location: Dos Hermanas, Spain
Email: sundayclubuk@outlook.com
Website: Sunday Club
For the fastest response, please contact us by email.
General Enquiries
For general questions about:
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products;
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sizing;
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product availability;
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colours or specifications;
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website information;
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promotions;
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payment methods;
please email:
Order Support
If your enquiry relates to an existing order, please include:
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your full name;
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your order number;
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the email address used to place the order;
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a brief description of your enquiry.
This helps us locate your order and respond more quickly.
Shipping & Delivery Enquiries
For questions regarding:
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order processing;
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tracking;
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delivery times;
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delayed parcels;
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missing parcels;
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incorrect delivery details;
please contact:
Please include your order number and delivery postcode whenever possible.
Our usual order processing time is approximately:
1–2 business days
Our normal estimated shipping time after processing is approximately:
5–10 business days
Delivery times are estimates and may occasionally vary.
Damaged, Defective or Incorrect Products
If you receive a product that is:
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damaged;
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defective;
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incorrect;
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materially different from what you ordered;
please contact us as soon as reasonably possible.
Email:
Please provide:
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your order number;
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a description of the issue;
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clear photographs or video showing the problem;
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photographs of the packaging where relevant.
This evidence allows us to review your claim more quickly.
Where appropriate, Sunday Club may issue a refund without requiring the product to be physically returned.
Please see our Returns & Refund Policy for full details.
Returns & Refunds
To request a return or refund, contact:
Please do not send products to any address without first contacting us and receiving return instructions.
Depending on the circumstances, a physical return may not always be necessary.
Your statutory consumer rights are not affected.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible at:
Because orders may begin processing within 1–2 business days, we cannot guarantee that an order can be stopped once fulfilment has begun.
Where statutory cancellation rights apply after dispatch or delivery, these are explained in our Returns & Refund Policy.
Address Changes
If you entered an incorrect shipping address, contact us immediately.
Please include:
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order number;
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incorrect address;
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correct delivery address.
If the order has not yet been processed or dispatched, we will make reasonable efforts to update it.
Once an order has entered the shipping network, changes may no longer be possible.
Response Times
We aim to respond to customer enquiries within approximately:
1–2 business days
During busy periods, promotional events or public holidays, response times may occasionally be longer.
To help us assist you efficiently, please avoid sending multiple duplicate emails regarding the same issue.
Business Hours
Customer support enquiries are reviewed on business days.
Business days generally exclude:
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Saturdays;
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Sundays;
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public holidays.
Emails can be sent at any time and will be reviewed as soon as reasonably possible.
Complaints
If you are unhappy with:
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an order;
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product;
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delivery;
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refund decision;
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customer service experience;
please contact:
Use the subject line:
Complaint – Order #[your order number]
where applicable.
Please explain the issue clearly and include any supporting evidence.
We aim to review complaints fairly and provide a response within a reasonable period.
Privacy Enquiries
If your enquiry concerns:
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personal data;
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privacy rights;
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marketing communications;
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cookies;
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account information;
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deletion or correction of personal information;
please contact:
Please write:
Privacy Request
in the subject line.
We may need to verify your identity before acting on certain privacy requests.
Marketing Communications
If you no longer wish to receive promotional emails, you may normally use the unsubscribe link included in our marketing messages.
You may also contact:
and request to be removed from marketing communications.
Transactional messages relating to active orders may still be sent where necessary.
Payment Enquiries
Payments are processed through Shopify and authorised third-party payment providers.
If you experience a payment problem, please contact us with:
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your order number, if one was created;
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approximate time of the attempted payment;
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payment method used;
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description of any error message.
For security reasons, never send us your full card number, CVV or banking password by email.
Fraud & Security
If you believe:
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an order was placed without your permission;
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your payment method was used fraudulently;
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you received a suspicious communication claiming to be Sunday Club;
contact us immediately at:
Sunday Club will never ask you by email to provide:
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your full card number;
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CVV;
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online banking password;
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authentication codes.
Social Media
Sunday Club may maintain social media profiles for marketing and customer communication.
For matters involving orders, refunds, personal data or payment issues, email remains our recommended contact method because it allows us to securely track the conversation.
Website
Official Sunday Club website:
Sunday Club
Be cautious of websites, emails or social accounts pretending to represent Sunday Club.
Legal Notices
Formal legal or business correspondence may be directed to:
Sunday Club
Email: sundayclubuk@outlook.com
For formal notices requiring a physical postal address, please contact us by email for the appropriate correspondence details.
Consumer Rights
Nothing on this Contact Information page limits or excludes rights available to consumers under applicable law.
For further information, please review our:
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Terms & Conditions;
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Returns & Refund Policy;
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Shipping Policy;
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Privacy Policy;
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Cookie Policy.
Contact Summary
Sunday Club
Customer support: sundayclubuk@outlook.com
Website: Sunday Club
Typical response time: 1–2 business days