Shipping policy

Shipping Policy

Last updated: 9 September 2026

Thank you for shopping with Sunday Club.

This Shipping Policy explains how orders placed through Sunday Club are processed, dispatched and delivered.

By placing an order with Sunday Club, you agree to the terms set out in this Shipping Policy together with our Terms & Conditions and Returns & Refund Policy.

1. About Sunday Club

Trading name: Sunday Club
Seller: Alberto Lopez
Business location: Dos Hermanas, Spain
Customer service email: sundayclubuk@outlook.com
Website: Sunday Club

Sunday Club currently sells primarily to customers located in the United Kingdom.

Our products are fulfilled through third-party fulfilment facilities and suppliers, including facilities located outside the United Kingdom.

2. Where We Currently Ship

At present, Sunday Club is configured primarily for delivery to customers in the United Kingdom.

Available delivery destinations will be shown during checkout.

We may restrict delivery to certain regions, postcodes or territories where reliable delivery is not currently available.

If your delivery address cannot be serviced, we may cancel the order and issue a refund.

3. Free UK Shipping

Sunday Club currently offers:

FREE STANDARD UK SHIPPING

on eligible orders delivered to supported UK addresses.

Where free shipping is offered, the standard shipping charge shown at checkout will be:

£0.00

Any exception or additional delivery charge will be clearly disclosed before you complete your purchase.

4. Order Processing Time

Orders normally require approximately:

1–2 business days

for processing before dispatch.

Processing may include:

• payment verification;

• order confirmation;

• product preparation;

• packaging;

• warehouse handling;

• fulfilment partner processing.

Processing time is separate from delivery transit time.

5. Business Days

For the purpose of this Shipping Policy, business days generally exclude:

• Saturdays;

• Sundays;

• public holidays;

• recognised banking holidays;

• certain warehouse closure periods.

Orders placed late in the day, during weekends or during public holidays may begin processing on the next available business day.

6. Estimated Delivery Time

Once an order has been processed and dispatched, our normal estimated delivery timeframe is:

5–10 business days

Therefore, customers should generally allow approximately:

6–12 business days from order placement

for processing and delivery under normal circumstances.

These periods are estimates and not guaranteed delivery dates unless we explicitly agree otherwise.

7. Delivery Estimates

Delivery estimates are provided in good faith based on normal fulfilment and carrier performance.

Actual delivery times can vary depending on circumstances including:

• destination;

• local carrier workload;

• customs processing;

• weather;

• public holidays;

• logistics disruption;

• peak shopping periods;

• international transportation delays;

• incorrect address information;

• circumstances outside our reasonable control.

We will take reasonable steps to fulfil orders within the estimated timeframe, but minor delays do not automatically mean that an order is lost.

8. Maximum Delivery Period

UK consumer law generally requires traders to deliver goods without undue delay and, unless another delivery period has been agreed, normally within 30 days of the contract being made.

Our advertised 5–10 business day delivery timeframe is therefore our expected service level, not a waiver of your statutory rights.

Nothing in this Shipping Policy limits any legal rights you may have where goods are not delivered within an agreed or legally required period.

9. International Fulfilment

Although Sunday Club sells primarily to customers in the United Kingdom, some or all products may be dispatched directly from fulfilment facilities outside the UK.

This may include warehouses located in:

China

As a result, your order may travel through international logistics networks before being handed to a local delivery carrier.

International fulfilment does not reduce your statutory rights as a UK consumer.

10. Split Shipments

If your order contains multiple products, those products may occasionally:

• be stored at different fulfilment facilities;

• be processed separately;

• be shipped in separate parcels;

• arrive on different dates.

Receiving part of your order before another part does not necessarily mean that an item is missing.

Where tracking information is available, separate tracking details may be provided for different parcels.

11. Tracking Information

Where tracking is available, Sunday Club may provide:

• a tracking number;

• a tracking link;

• carrier information;

• shipment status updates.

Tracking information may be sent by email or made available through your order details.

Please allow some time after dispatch for tracking information to become active.

Carriers sometimes require 24–72 hours to scan and update a newly dispatched parcel.

12. Tracking Delays

A lack of immediate tracking updates does not necessarily mean that the shipment has stopped moving.

International parcels may occasionally move between logistics facilities without receiving a public tracking scan.

If there has been no meaningful tracking update for an unusually long period, please contact us at:

sundayclubuk@outlook.com

13. Delivery Carriers

Sunday Club works with suppliers, fulfilment partners and logistics providers that may use different carriers depending on:

• destination;

• product;

• warehouse;

• parcel size;

• route availability.

The final delivery may be completed by a local UK carrier.

We cannot always guarantee which particular carrier will deliver an order unless this has been explicitly stated before purchase.

14. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please check carefully:

• full name;

• house or flat number;

• street;

• city;

• postcode;

• country;

• any relevant delivery instructions.

Sunday Club is not responsible for avoidable delivery issues caused solely by incorrect information supplied by the customer, subject always to applicable consumer law.

15. Changing Your Address

If you notice an error in your shipping address, contact:

sundayclubuk@outlook.com

as soon as possible.

If the order has not yet entered fulfilment, we will make reasonable efforts to correct the address.

Once an order has been dispatched, we cannot guarantee that an address can be changed.

16. Address Changes After Dispatch

Once a parcel has entered the international delivery network, changes may be impossible.

In some cases, the carrier may offer:

• redirection;

• collection;

• safe-place delivery;

• delivery-date modification.

These options depend on the carrier and are not guaranteed by Sunday Club.

17. Failed Delivery Attempts

If a delivery attempt is unsuccessful, the carrier may:

• attempt delivery again;

• leave a delivery notification;

• send the parcel to a collection point;

• hold the parcel temporarily;

• return it to the sender.

Customers should follow carrier instructions where provided.

18. Unclaimed Parcels

If a parcel is taken to a collection point or held by the carrier, the customer should collect it within the timeframe specified by the carrier.

If an order is returned because it was not collected, please contact us.

We will review:

• the tracking history;

• reason for return;

• applicable shipping costs;

• applicable consumer rights.

19. Parcels Marked as Delivered

If tracking shows that a parcel has been delivered but you cannot locate it, we recommend first:

• checking around the delivery property;

• checking safe places;

• asking household members;

• asking neighbours where appropriate;

• checking any delivery photograph;

• reviewing carrier tracking details.

If the parcel still cannot be located, contact us promptly at:

sundayclubuk@outlook.com

and include your order number.

We may investigate with the supplier and carrier.

20. Lost Parcels

If we reasonably determine that an order has been lost in transit, we will handle the matter in accordance with your statutory rights and our applicable refund procedures.

Depending on the circumstances, an appropriate solution may include:

• a replacement;

• a refund;

• another legally appropriate remedy.

Optional paid Order Protection does not remove any rights you already have against Sunday Club for non-delivery.

21. Damaged Parcels

If an order arrives visibly damaged, please take photographs where possible of:

• the parcel;

• packaging;

• shipping label;

• damaged product.

Then contact:

sundayclubuk@outlook.com

as soon as reasonably possible.

Please include your order number and evidence of the damage.

For qualifying damaged or defective items, Sunday Club may approve a refund without requiring the physical product to be returned.

22. Incorrect Items

If you receive a product that is materially different from what you ordered, including an incorrect:

• product;

• colour;

• size;

• specification;

please contact us.

We may request photographs to verify the issue.

Once confirmed, the matter will be handled under our Returns & Refund Policy and applicable UK consumer law.

23. Delivery Delays

Occasionally deliveries may take longer than our normal estimated timeframe.

Possible causes include:

• severe weather;

• customs delays;

• logistics congestion;

• strikes;

• carrier disruption;

• high seasonal demand;

• public holidays;

• supplier disruption;

• flight or transport cancellations.

If your order is delayed, please contact us and we will review the available tracking information.

24. Peak Periods

Delivery may take longer during unusually busy periods, including:

• Black Friday;

• Cyber Monday;

• Christmas;

• New Year;

• major promotional campaigns.

Where we reasonably anticipate materially longer delivery periods, we will aim to communicate this to customers.

25. Customs and Import Processing

Because products may be shipped from outside the United Kingdom, some parcels may be subject to customs and import procedures.

The tax treatment depends on factors including:

• the value of the consignment;

• location of the goods when sold;

• whether the destination is Great Britain or Northern Ireland;

• applicable VAT and customs rules.

Where legally required, taxes will be handled in accordance with applicable UK rules.

26. VAT and Customs Charges

Sunday Club aims to clearly disclose prices and mandatory charges in accordance with applicable law.

We will not intentionally present legally required taxes as optional charges.

Because Sunday Club is operated by a seller based outside the UK and certain orders may be fulfilled from outside the UK, applicable VAT registration, collection and customs obligations must be handled in accordance with applicable law.

If a customer is legitimately required to pay an import charge for a particular consignment, the applicable rules may depend on the parcel value and destination.

27. Northern Ireland

Customs and VAT treatment can differ for Northern Ireland compared with Great Britain because separate rules may apply to goods entering Northern Ireland from outside the UK and EU.

Sunday Club may restrict delivery to Northern Ireland until our shipping, VAT and customs processes are configured appropriately.

Where Northern Ireland delivery is offered, applicable terms and charges will be displayed at checkout.

28. Customs Delays

Customs processing times are controlled by customs authorities and logistics providers rather than Sunday Club.

If a parcel is temporarily held for customs processing, this can cause a delivery delay.

We will assist where reasonably possible if additional shipping documentation is required from our fulfilment partner.

29. Customer Charges

We aim to avoid unexpected charges.

Any mandatory charges that we are legally required to collect at checkout should be included or clearly disclosed before purchase.

Where import charges legitimately become payable directly by the recipient under applicable rules, those charges may be outside our control.

However, nothing in this clause allows Sunday Club to transfer a tax obligation to the customer where the law requires Sunday Club itself to collect or account for that tax.

30. Free Shipping Promotions

If Sunday Club advertises wording such as:

FREE UK SHIPPING

the promotion applies only subject to its stated conditions.

If we advertise:

FREE UK SHIPPING TODAY

that claim will only be used where it genuinely represents a time-limited offer.

If standard shipping is permanently free, we will normally use:

FREE UK SHIPPING

rather than implying artificial urgency.

31. Delivery Instructions

Customers may be able to provide delivery instructions during checkout or directly through the carrier.

We cannot guarantee that all carrier drivers will follow optional delivery instructions.

Customers should avoid requesting delivery to an unsafe or insecure location.

32. Safe-Place Delivery

Where a customer or carrier selects a safe-place delivery option, the handling of any subsequent claim may depend on:

• who selected the safe place;

• carrier evidence;

• delivery circumstances;

• applicable consumer law.

Sunday Club will review disputes fairly and will not use a safe-place clause to remove legal rights that cannot be excluded.

33. Risk During Delivery

Where Sunday Club arranges delivery to a consumer, risk in the goods generally remains with the trader until the goods come into the physical possession of the consumer or another person identified by the consumer, subject to applicable legal rules.

We will not attempt to make customers responsible for loss that legally remains the responsibility of Sunday Club or its delivery arrangements.

34. Orders to Businesses

This Shipping Policy is primarily written for consumers.

Different legal rules may apply where goods are purchased wholly for business purposes.

If you are ordering commercially, contact us if you require additional information.

35. Order Protection

Sunday Club may offer an optional paid Order Protection service.

This is separate from standard shipping.

Where offered, it must:

• provide a genuine additional service;

• clearly explain what it covers;

• display its price before purchase;

• be optional;

• require active customer selection.

It must not be used simply as an additional mandatory charge.

Declining Order Protection does not remove any statutory rights relating to:

• non-delivery;

• faulty goods;

• damaged goods;

• incorrect goods.

36. Cancellation Before Dispatch

If you wish to cancel an order, contact:

sundayclubuk@outlook.com

as soon as possible.

If the order has not yet entered fulfilment or dispatch, we will make reasonable efforts to cancel it.

Because our processing window can be as short as 1–2 business days, we cannot guarantee that cancellation requests will be received before fulfilment begins.

37. Cancellation After Dispatch

If an order has already been dispatched, we may no longer be able to stop the parcel.

However, this does not remove statutory cancellation rights that may apply to eligible online purchases.

Please refer to our Returns & Refund Policy for full details.

38. Delivery as Part of a Contract

If you require delivery by a particular date and that date is essential to your purchase, contact us before ordering.

A general estimated delivery range does not automatically mean that every date within the range is a guaranteed contractual deadline.

39. Refunds for Non-Delivery

Where an order is not delivered and the customer is legally entitled to cancel and receive a refund, Sunday Club will issue the appropriate refund.

We will not require customers to purchase Order Protection as a condition of receiving a legally required refund for non-delivery.

40. Supplier and Fulfilment Partners

Sunday Club may use third-party:

• suppliers;

• warehouses;

• fulfilment providers;

• international carriers;

• last-mile carriers.

Using third-party fulfilment partners does not remove Sunday Club's obligations to customers under applicable consumer law.

41. Changes to Shipping Partners

We may change fulfilment or delivery partners where necessary to improve:

• delivery speed;

• reliability;

• cost;

• availability.

This does not affect orders that have already entered fulfilment except where operationally necessary.

42. Customer Support

For shipping questions, contact:

sundayclubuk@outlook.com

Please include:

• your name;

• order number;

• delivery postcode;

• description of the problem.

Where relevant, also provide screenshots or tracking information.

43. Response Times

We aim to respond to customer enquiries within a reasonable period.

During unusually busy periods, responses may take longer.

Sending multiple duplicate messages may not speed up processing.

44. Fraud and Delivery Abuse

We reserve the right to investigate claims involving suspected fraud, including:

• falsified tracking evidence;

• repeated false non-delivery claims;

• manipulated photographs;

• fraudulent payment disputes.

This provision will never be used to refuse a legitimate statutory claim.

45. Changes to This Shipping Policy

Sunday Club may update this Shipping Policy periodically to reflect changes in:

• fulfilment;

• delivery services;

• legal requirements;

• destinations;

• carrier arrangements.

The policy applicable to an order will generally be the version in force when that order was placed.

46. Your Statutory Rights

Nothing in this Shipping Policy limits or excludes consumer rights that cannot lawfully be excluded.

If any part of this policy conflicts with mandatory UK consumer law, the mandatory legal right will prevail.

47. Contact Information

For questions about shipping, tracking or delivery:

Sunday Club
Email: sundayclubuk@outlook.com
Website: Sunday Club