Terms of service

Terms & Conditions

Last updated: 9 September 2026

Welcome to Sunday Club.

These Terms and Conditions govern your use of Sunday Club, your purchase of products from us and the contractual relationship between you and Sunday Club.

By accessing our website, browsing our products or placing an order, you agree to be bound by these Terms and Conditions together with our Privacy Policy, Shipping Policy, Returns & Refund Policy and any other policies made available through Sunday Club.

Please read these Terms carefully before placing an order.

1. About Sunday Club

Sunday Club is an online retailer specialising in slippers, home footwear and cozy lifestyle products.

Trading name: Sunday Club
Seller: Alberto Lopez
Location: Dos Hermanas, Spain
Customer service email: sundayclubuk@outlook.com
Website: Sunday Club

Our products are primarily offered to customers located in the United Kingdom.

2. Eligibility to Purchase

By placing an order through our website, you confirm that:

• you are legally capable of entering into a binding contract;

• the information you provide is accurate and complete;

• you are authorised to use the payment method selected;

• you are purchasing products for lawful purposes.

If you are under 18, you should only place an order with the involvement and consent of a parent or legal guardian.

3. Products

We aim to display our products as accurately as reasonably possible.

Product photographs, colours, dimensions and appearance may vary slightly depending on:

• screen or device settings;

• lighting;

• manufacturing batches;

• photography;

• reasonable production tolerances.

Where products are offered in different colours, sizes or specifications, customers are responsible for selecting the desired variant before completing their order.

Size guides are provided for general guidance only. Where measurements or sizing recommendations are provided, customers should review them carefully before purchasing.

Nothing in this section affects your statutory rights where a product is faulty, not as described or otherwise does not conform to the contract.

4. Product Availability

All orders are subject to availability.

Adding an item to your basket does not reserve that item.

If a product becomes unavailable after you have placed an order, we may contact you to:

• offer an alternative;

• delay fulfilment with your agreement; or

• cancel the affected item and issue a refund.

We will not deliberately substitute a materially different product without your consent.

5. Prices

All prices shown by Sunday Club are displayed in British Pounds Sterling (GBP) unless otherwise stated.

We reserve the right to change prices at any time before an order is placed.

The price applicable to your order will normally be the price shown at checkout at the time you submit the order.

If a pricing error is obvious and could reasonably have been recognised as an error, we may contact you before fulfilling the order and offer you the choice of purchasing at the correct price or cancelling the order.

6. Taxes and Import Charges

Sunday Club may ship certain products to the United Kingdom from fulfilment facilities located outside the UK.

Taxes and import treatment can vary depending on:

• the value of the consignment;

• the destination within the United Kingdom;

• applicable VAT rules;

• customs regulations.

Where legally required, taxes will be handled in accordance with applicable law.

Sunday Club will not knowingly describe legally required taxes as optional charges.

7. Placing an Order

To place an order, you must:

1. select the desired product and variant;

2. add the item to your basket;

3. review your basket;

4. enter delivery and contact details;

5. choose a payment method;

6. review the total price and any optional extras;

7. submit payment.

Before completing the transaction, you should check your order carefully.

We provide customers with an opportunity to correct order information before payment.

The checkout process will make clear that placing the order involves an obligation to pay.

8. Order Confirmation and Contract Formation

After placing an order, you should receive an electronic order confirmation.

This confirmation acknowledges that we have received your order.

A binding contract will be formed when we accept your order for fulfilment, subject to applicable consumer law.

We may refuse or cancel an order before dispatch in circumstances including:

• suspected fraud;

• payment failure;

• obvious pricing errors;

• product unavailability;

• incorrect delivery information that prevents fulfilment;

• orders placed in breach of these Terms.

If we cancel an order after payment has been taken, the relevant amount will be refunded.

9. Payment

We may accept payment methods including major debit and credit cards and accelerated checkout methods made available through Shopify or our payment providers.

Available methods may include, depending on configuration:

• Visa;

• Mastercard;

• American Express;

• Apple Pay;

• Google Pay;

• Shop Pay;

• other payment methods displayed at checkout.

Payment information is handled through our payment service providers. Sunday Club does not directly store full card details.

10. Optional Order Protection

Sunday Club may offer an optional paid Order Protection service during the purchasing process.

Where offered:

• it will be clearly identified as optional;

• its price will be disclosed before payment;

• it will not be preselected;

• customers must actively choose to add it.

The specific benefits, exclusions and claim process for Order Protection will be set out separately in our Order Protection Policy.

If no genuine protection service is being provided, the option will not be offered or charged.

11. Shipping Destination

Sunday Club currently sells primarily to customers within the United Kingdom.

Orders may be shipped from fulfilment facilities located outside the UK.

We reserve the right to restrict orders to certain destinations.

Any available shipping destination will be shown during checkout.

12. Order Processing

Our usual order processing time is approximately:

1–2 business days

Processing time is separate from transit time.

During unusually busy periods, public holidays, supplier delays or extraordinary circumstances, processing may occasionally take longer.

If a significant delay occurs, we will take reasonable steps to notify affected customers.

13. Estimated Delivery

Our normal estimated delivery period is:

5–10 business days after processing

Delivery estimates are estimates and not guaranteed delivery dates unless expressly stated otherwise.

More information is available in our Shipping Policy.

14. Free UK Shipping

Where Sunday Club advertises Free UK Shipping, eligible standard delivery charges will be £0.

Any exclusions or additional delivery charges must be disclosed before the customer completes the order.

Promotional claims relating to free shipping will only be used where they accurately reflect the offer being made.

15. Tracking

Where tracking is available, customers may receive a tracking number or tracking link after dispatch.

Tracking updates may take time to appear after the carrier receives the parcel.

Carrier tracking estimates do not necessarily constitute guaranteed delivery dates.

16. Customer Responsibility for Delivery Information

Customers are responsible for entering an accurate and complete delivery address.

You should contact us as soon as possible if you discover an error.

If an order has not yet entered fulfilment, we will make reasonable efforts to update the address.

Once an order has been dispatched, changes may no longer be possible.

Nothing in this clause affects rights that cannot lawfully be excluded.

17. Right to Cancel Online Purchases

Customers purchasing online generally have statutory cancellation rights under UK consumer law.

Subject to applicable exceptions, a customer may normally notify us that they wish to cancel within 14 days of receiving the goods, even where the goods are not defective.

After notifying us, the customer generally has a further 14 days to return the goods.

These rights exist independently of any additional commercial returns policy offered by Sunday Club.

Full details are provided in our Returns & Refund Policy.

18. Faulty, Damaged or Incorrect Products

If a product arrives:

• damaged;

• defective;

• materially different from its description; or

• incorrect,

please contact:

sundayclubuk@outlook.com

We may reasonably request photographs or video showing the issue in order to assess the claim.

Requesting evidence does not remove or limit statutory consumer rights.

Where a claim is accepted, depending on the circumstances and applicable law, we may offer an appropriate remedy such as:

• refund;

• replacement;

• other remedy required by consumer law.

For some low-value products, Sunday Club may choose to issue a refund without requiring the customer to physically return the product.

19. Refund Without Return

In certain cases, particularly where an item is faulty or damaged, Sunday Club may decide that returning the product is unnecessary.

If we approve a refund without return, the customer may keep or responsibly dispose of the product and the approved refund will be processed.

Whether a return is required will be decided on a case-by-case basis and communicated to the customer.

This policy does not restrict any statutory remedies available to consumers.

20. Change-of-Mind Returns

Where UK cancellation rights apply, customers may cancel eligible online purchases within the statutory cancellation period even if the product is not defective.

Products may generally be inspected in a manner similar to how they could be inspected in a physical shop.

We may be entitled to make a deduction where goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning.

Further conditions are explained in our Returns & Refund Policy.

21. Exchanges

Sunday Club does not currently operate a direct product exchange system.

If you require another:

• size;

• colour;

• model; or

• variant,

the usual process is to complete the applicable return/refund procedure and place a new order for the desired item.

22. Refund Method

Approved refunds will normally be returned to the original payment method used for the purchase.

Processing times after we issue a refund depend on the customer's bank or payment provider.

We cannot control additional processing time imposed by banks, card issuers or payment processors.

23. Promotions and Discount Codes

Promotions may be subject to additional conditions.

Unless expressly stated otherwise:

• promotions cannot be exchanged for cash;

• discount codes may not be combinable;

• eligibility requirements may apply;

• promotions may end in accordance with their published conditions.

Sunday Club will aim to ensure promotional descriptions are accurate and transparent.

24. Reviews and Testimonials

Reviews and testimonials displayed on our website should reflect genuine customer feedback or be clearly identified where they are illustrative examples.

Sunday Club will not knowingly present fabricated reviews as genuine verified customer reviews.

We may moderate reviews containing unlawful, abusive, irrelevant or confidential material.

25. Footwear Use and Safety

Customers are responsible for using products for their intended purpose.

Slippers and home footwear should be used appropriately and inspected periodically for signs of wear or damage.

Products that become significantly damaged, worn or unsafe should no longer be used.

Slip-resistant or anti-slip features may improve grip but do not guarantee that slipping cannot occur.

Customers should take appropriate care on wet, polished, uneven or otherwise slippery surfaces.

Nothing in these Terms excludes liability where it cannot legally be excluded.

26. Intellectual Property

Unless otherwise stated, the Sunday Club branding, website design, original graphics, written content and other materials created by or for Sunday Club are protected by applicable intellectual property laws.

You may use the website for personal, non-commercial shopping purposes.

You may not, without permission:

• reproduce substantial website content;

• use Sunday Club branding as your own;

• republish proprietary photographs;

• commercially exploit our original materials.

Third-party trademarks remain the property of their respective owners.

27. Website Availability

We aim to keep the website available and functioning correctly but cannot guarantee uninterrupted access at all times.

Access may occasionally be affected by:

• maintenance;

• technical problems;

• hosting issues;

• internet outages;

• circumstances outside our reasonable control.

28. Links to Third-Party Services

The website may link to third-party websites and services such as:

• payment processors;

• social networks;

• delivery tracking platforms.

Sunday Club does not control third-party websites and is not responsible for their independent content, availability or privacy practices.

29. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability that cannot be excluded under applicable consumer protection law.

Nothing in these Terms limits your statutory rights as a consumer.

To the extent permitted by law, Sunday Club will not be responsible for losses that were not reasonably foreseeable when the contract was entered into.

30. Events Outside Our Reasonable Control

We will not be responsible for delay caused by events outside our reasonable control, such as:

• severe weather;

• carrier disruption;

• customs disruption;

• natural disasters;

• war or civil unrest;

• government action;

• widespread network failure.

Where such an event materially affects an order, we will take reasonable steps to minimise the impact and communicate with customers.

31. Complaints

If you have a complaint, contact:

sundayclubuk@outlook.com

Please include:

• your full name;

• order number;

• description of the issue;

• relevant photographs or evidence where appropriate.

We will aim to review complaints fairly and respond within a reasonable period.

32. Privacy

Personal information is handled in accordance with our Privacy Policy.

That policy explains, among other matters:

• what information we collect;

• why we use it;

• how Shopify and other service providers process data;

• marketing;

• analytics;

• cookies;

• customer rights.

33. Changes to These Terms

We may update these Terms where necessary, including to reflect:

• changes to the website;

• changes to our services;

• changes in law;

• operational changes.

The version applicable to an order will generally be the version in effect when that order was placed.

34. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

35. No Waiver of Consumer Rights

Nothing in these Terms is intended to remove, restrict or replace rights that consumers have under applicable UK law.

If there is a conflict between these Terms and a mandatory legal right, the mandatory legal right will prevail.

36. Governing Law

These Terms and any contractual relationship with Sunday Club will be governed by applicable law.

Where you are a consumer in the United Kingdom, nothing in these Terms deprives you of mandatory consumer protections available to you under applicable UK law.

Any dispute will be handled in accordance with applicable rules on jurisdiction and consumer protection.

37. Contact

For questions about these Terms, orders or Sunday Club, contact:

Sunday Club
Seller: Alberto Lopez
Location: Dos Hermanas, Spain
Email: sundayclubuk@outlook.com
Website: Sunday Club