Refund policy
Returns & Refund Policy
Last updated: 9 September 2026
At Sunday Club, we want customers to feel confident when shopping with us. This Returns & Refund Policy explains your cancellation, return and refund rights when purchasing from Sunday Club.
This policy applies to orders placed by consumers in the United Kingdom and is intended to operate alongside your statutory rights under applicable UK consumer law.
Nothing in this policy limits or replaces any rights that cannot legally be excluded.
1. Contact Details
If you need to request a return, cancellation or refund, contact:
Sunday Club
Seller: Alberto Lopez
Location: Dos Hermanas, Spain
Email: sundayclubuk@outlook.com
Website: Sunday Club
Please include your order number whenever possible.
2. Our 30-Day Returns Policy
In addition to your statutory consumer rights, Sunday Club offers a 30-day returns period on eligible products.
The 30-day period begins on the date you receive your order.
To request a return, contact:
before the 30-day period expires.
This voluntary 30-day policy does not reduce any cancellation or refund rights that you may have under UK law.
3. Your Legal Right to Cancel
For many online purchases, UK consumers have a statutory right to cancel an order without giving a reason.
Subject to applicable exceptions, you normally have 14 days from the day you receive the goods to tell us that you wish to cancel.
After notifying us, you generally have a further 14 days to send the goods back.
These statutory rights apply even where the product is not faulty.
4. How to Request a Return
To request a return, email:
and include:
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your full name;
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order number;
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product you wish to return;
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reason for the request;
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photographs or video where the product is damaged, defective or incorrect.
We will review your request and provide instructions where a physical return is required.
Please do not send products to an address without first contacting us.
5. Change-of-Mind Returns
If you change your mind about an eligible product, you may request a return within the applicable cancellation or returns period.
Where a physical return is required, the item should, as far as reasonably possible, be:
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in its original condition;
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clean;
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complete;
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with accessories included;
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with original packaging where reasonably available.
You may inspect a product to determine its nature, characteristics and suitability.
However, if an item has been handled more than would reasonably be permitted in a physical shop, we may be entitled to make an appropriate deduction from the refund where permitted by law.
6. Return Shipping for Change-of-Mind Returns
Unless otherwise stated by Sunday Club, customers may be responsible for the direct cost of returning a product where they simply change their mind and there is no fault with the item.
We will tell you the applicable return procedure before you send anything.
If we offer free return shipping for a particular order or promotion, we will tell you expressly.
7. Faulty, Damaged or Incorrect Products
If your product arrives:
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damaged;
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defective;
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broken;
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materially different from its description;
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or you receive the wrong item,
please contact us as soon as reasonably possible at:
We may request photographs or video showing:
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the product;
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the defect or damage;
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the packaging;
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the shipping label where relevant.
This evidence helps us assess the issue quickly.
Requiring reasonable evidence does not remove your statutory rights.
8. Refund Without Return
For many low-value defective, damaged or incorrect products, Sunday Club may decide that returning the item is unnecessary.
Where we approve a refund without return:
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you will not be required to send the product back;
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you may keep or responsibly dispose of the item;
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the approved refund will be issued to your original payment method.
This is intended to avoid unnecessary international return shipping where returning the item would be disproportionate.
Whether a return is required will be decided on a case-by-case basis.
9. Evidence Required for Faulty Product Claims
Where you claim that a product is damaged, defective or incorrect, we may ask for reasonable evidence before approving a refund without return.
Evidence may include:
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clear photographs;
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short video;
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images of damaged packaging;
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description of the fault.
If the evidence reasonably demonstrates the issue, we may approve the refund without requiring physical return.
We will not use evidence requirements to unfairly prevent legitimate consumer claims.
10. Products That Are Not as Described
If an item is materially different from the description shown at the time of purchase, please contact us.
Examples could include:
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receiving the wrong colour;
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receiving the wrong size;
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receiving a different product;
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significant missing components.
Minor differences caused by lighting, screen displays or reasonable manufacturing tolerances will not necessarily mean that a product is defective or misdescribed.
However, nothing in this section limits your rights where the product genuinely does not conform to the contract.
11. Size and Fit
Customers are responsible for selecting the appropriate size when placing an order.
Where provided, please review the applicable Size Guide before purchasing.
Sizing recommendations and measurements are general references only and may vary slightly between styles.
If we send the size you ordered and the product is otherwise correct, normal change-of-mind return conditions may apply.
If we send a different size from the one ordered, this will be treated as an incorrect item.
12. Colour Variations
We aim to represent product colours accurately.
However, colours may appear slightly different due to:
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screen settings;
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lighting;
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photography;
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reasonable manufacturing variation.
A minor difference in shade does not automatically mean that the product is defective.
Where a materially incorrect colour is supplied, please contact us.
13. Exchanges
Sunday Club does not currently offer direct product exchanges.
If you require a different:
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size;
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colour;
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model;
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specification;
the normal process is:
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request the applicable refund or return;
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place a new order for the preferred item.
This helps us process replacement purchases faster and reduces fulfilment errors.
14. Refund Method
Approved refunds will normally be issued to the original payment method used to place the order.
We do not normally issue cash refunds or refunds to a different payment method.
15. Refund Processing Time
Once a refund has been approved, we will process it as soon as reasonably possible.
After we issue the refund, your bank, card issuer or payment provider may require additional time to display it in your account.
These additional banking processing times are outside our direct control.
16. Original Delivery Charges
Where you exercise a statutory cancellation right, the treatment of the original delivery charge will be handled in accordance with applicable consumer law.
Where standard shipping was free, there may be no standard delivery charge to refund.
Additional premium delivery costs chosen voluntarily by the customer may not always be refundable beyond the cost of standard delivery, where permitted by law.
17. Refusing Delivery
Please do not deliberately refuse a parcel as a substitute for contacting us about cancellation or return.
Refused parcels can cause significant delays and may be returned through international shipping networks.
If you wish to cancel, contact us directly so we can give you the appropriate instructions.
18. Incorrect Delivery Address
Customers are responsible for checking their shipping information before placing an order.
If you realise that your address is incorrect, contact us immediately at:
If the order has not yet been processed or dispatched, we will make reasonable efforts to update it.
Once the parcel has entered the delivery network, changes may not be possible.
Where a parcel is lost solely because the customer supplied an incorrect address, refund eligibility may depend on the circumstances and applicable law.
19. Unclaimed Parcels
Customers are responsible for collecting parcels where a carrier requires collection or redelivery.
If an order is returned because it was not collected, contact us so we can review the available options.
Any refund or re-shipment decision will depend on the circumstances and applicable consumer rights.
20. Lost Orders
If your order appears to be lost in transit, contact us at:
Please include:
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order number;
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delivery address;
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tracking information if available.
We may investigate the shipment with the supplier or carrier.
Your legal rights relating to non-delivery are not affected by whether you purchased optional Order Protection.
21. Optional Order Protection
Sunday Club may offer optional paid Order Protection at checkout.
Purchasing or declining Order Protection does not remove your statutory consumer rights.
Customers should never be required to purchase an optional extra in order to receive remedies that they are legally entitled to.
The specific benefits of Order Protection will be described separately in our Order Protection Policy.
22. Products Received as Gifts
Refunds are normally issued to the original payment method used to purchase the product.
If you received a Sunday Club product as a gift, please contact us and we will explain the available options.
23. Hygiene and Footwear
For hygiene reasons, we ask that slippers and other footwear are tried on indoors and kept clean where possible if you may wish to return them.
Where consumer law permits an exception to cancellation rights for particular sealed products for genuine health or hygiene reasons, that exception will only be applied where legally appropriate.
We will not describe ordinary slippers or footwear as automatically “non-returnable for hygiene reasons” where such an exclusion would not lawfully apply.
24. Personalised Products
Where Sunday Club later offers genuinely personalised or custom-made products, statutory cancellation rights may differ.
Any applicable exception will be clearly disclosed before purchase.
25. Clearance and Sale Items
Sale, promotional and clearance items retain the legal protections that apply to consumer goods.
A product is not excluded from statutory rights merely because it was discounted.
If a defect was clearly disclosed before purchase and the customer bought the product knowing about that specific defect, different rules may apply in relation to that disclosed defect.
26. Fraudulent or Abusive Claims
Sunday Club reserves the right to investigate suspicious refund activity.
This may include:
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repeated inconsistent claims;
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altered evidence;
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false statements;
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fraudulent payment activity.
We may refuse fraudulent claims where legally permitted.
This provision will not be used to deny legitimate consumer rights.
27. Chargebacks
If you have a genuine problem with an order, we encourage you to contact us first at:
We will make reasonable efforts to resolve the issue.
Nothing in this policy prevents you from exercising any lawful rights available through your card issuer or payment provider.
28. Consumer Rights
Nothing in this policy is intended to exclude, limit or replace rights available to consumers under UK law.
Products must comply with applicable legal standards, including requirements relating to quality, fitness for purpose and correspondence with description.
Where statutory rights provide a remedy that is more favourable than our voluntary policy, the statutory right will prevail.
29. Changes to This Policy
We may update this Returns & Refund Policy from time to time.
Any changes will apply prospectively and will not remove rights that already apply to an order placed before the change.
The current version will always be available through Sunday Club.
30. Contact Us
For returns, refunds, damaged products or questions about this policy:
Sunday Club
Email: sundayclubuk@outlook.com
Website: Sunday Club